What are the three main types of Experience Cloud sites?

The three main types of Experience Cloud sites are Customer, Partner, and Employee. This classification reflects the distinct experiences and functionalities designed for different types of users within an organization’s ecosystem.

Customer sites focus on delivering services and support directly to customers, enhancing their interaction with the company and providing self-service capabilities. This could include functionalities like knowledge bases, support communities, or product documentation.

Partner sites are tailored for business partners and often include features that facilitate collaboration, resource sharing, and communication between the organization and its partners. These sites typically enable partners to access training materials, manage opportunities, and engage in joint marketing efforts.

Employee sites aim to serve the internal workforce of an organization. These sites can provide human resources resources, internal communication tools, training portals, and other vital information that supports the employee experience and improves engagement within the organization.

In essence, the combination of these three types—Customer, Partner, and Employee—covers the primary external and internal users of Experience Cloud, ensuring tailored interactions and support for each segment. This targeted approach helps organizations optimize engagement and efficiency across all user groups.