What sharing method allows support agents to access cases created by customers in the customer site?

The sharing method that allows support agents to access cases created by customers in the customer site is Share Group. This method facilitates collaboration among users by allowing them to share records based on the specified criteria, usually defined by the organization's needs for data accessibility and visibility.

For support agents to view and interact with cases created by customers, it's essential that these cases are properly shared with appropriate user groups. Share Groups help streamline this process, ensuring that the relevant agents have the necessary access rights to efficiently manage customer cases. This is particularly valuable in a customer support context, where visibility to customer interactions is crucial for providing timely and effective support.

Manual Sharing is less efficient for ongoing scenarios, as it requires individual records to be shared one by one, which is not practical for a dynamic support environment. Criteria-based Sharing hinges on predefined criteria that may not apply to all scenarios in customer support, making it less versatile. Public Groups have a broader scope and may allow access to records not specifically tailored to the needs of support agents in this context. Hence, Share Group is the optimal choice for ensuring that support teams can access the relevant cases created by customers seamlessly.