Which objects do Customer Community Licenses have access to?

Customer Community Licenses are designed to provide external users access to specific Salesforce data, primarily for service-oriented purposes. With these licenses, users can interact with key objects that are essential for customer support and engagement.

Access to Cases allows community users to submit and manage their support requests, making it a critical feature for any customer community. Additionally, Entitlements enable businesses to define the service levels or support tiers that customers can avail themselves of, ensuring that customers receive the appropriate support based on their agreement. Events facilitate scheduling and managing customer interactions, while Work Orders help users track and manage on-site service tasks and operations.

While Accounts and Opportunities are important components of Salesforce, they are typically associated with sales and CRM functionalities rather than community-driven service support. Custom objects may offer tailored solutions but are not the primary focus of the standard offerings for Community Licenses. Dynamic branding pertains to the visual customization of the community site rather than the underlying data access.

Thus, the choice that encompasses the key components necessary for fostering customer support and service engagement is indeed Cases, Entitlements, Events, and Work Orders.