Which sharing options are effective for Customer Community Licenses?

Customer Community Licenses in Salesforce are designed to allow external users, such as customers or partners, to access certain Salesforce data. The sharing options available under these licenses are crucial for controlling how data is shared with users in the community.

The combination of Account Management, Manual Sharing, and Sharing Sets effectively addresses the needs for managing data visibility and access within a Customer Community.

Account Management allows customers to view and manage their related accounts, which is essential for organizations where customers need limited access to their own data. Manual Sharing provides the flexibility to share specific records with individual users or groups as necessary, which is important for tailored access based on individual circumstances. Sharing Sets enable administrators to define a set of records that are shared with community users based on their profile, streamlining access based on business rules.

Other options do not align with effective sharing for Customer Community Licenses. For example, Activity Tracking and Document Collaboration are features related to user engagement and not specifically sharing mechanisms. Similarly, Community Engagement and Sharing Rules, while relevant in certain contexts, do not directly pertain to the fundamental sharing requirements of customers. Options focusing on Content Management, Folder Organization, and Role Hierarchy are more about data management and structure than about sharing data with community users.

Thus,